Global Product Support Engineer 4

The group you’ll be a part of

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry. 

The impact you’ll make

As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.

What you’ll do

Travels as required to support projects and products in the field, estimated 50% annually

Who we’re looking for

• Experience & Education

  • BS or AS degree in Electrical Engineering, Mechanical Engineering, or related field (Bachelor's degree preferred).
  • Typically 8+ years of applicable semiconductor equipment experience.
  • Significant customer support and field service experience.
  • Prior semiconductor capital equipment industry experience is advantageous. 

  Technical Qualifications

  • Advanced product and subsystem expertise.
  • Ability to independently lead complex technical investigations and escalations.
  • Own and drive T3 escalations, root-cause analysis, and corrective actions.
  • Develop test plans to reproduce customer issues and validate solutions.
  • Lead CIP, EPL, SAF, Beta, and FOAK support activities. 

  Leadership Qualifications

  • Acts as a technical leader and mentor to junior engineers.
  • Leads technical discussions with Product Group, Engineering, Account Teams, and customers.
  • Influences product improvements and CIP prioritization.
  • Leads customer-specific task forces and complex problem-resolution teams.

  New Product Introduction (NPI)

  • Supports first-in-fab and first-in-region installations.
  • Participates in JDP/Beta programs.
  • Collects and analyzes field data to improve product readiness.
  • Delivers OJT and embedded field training. 

  Documentation & Knowledge Management

  • Authors and releases:
    • Technical Memos (TMs)
    • Service Advisories (SAs)
    • Procedures
    • CIP documentation
  • Drives knowledge transfer and field readiness activities.
  • Presents findings in global knowledge-sharing forums. 

  Customer & Business Impact

  A Level 4 engineer is expected to:

  • Becom
  • Influence roadmap and engineering priorities through field data and customer feedback.
  • e "the face of Lam" for major technical engagements.
  • Drive customer productivity and installed-base reliability improvements.
  • Manage critical escalations with minimal supervision.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.