Sr. Mgr, Customer Service

Lam Research · Simpang Ampat, Penang, MY

Senior Manager for design, deployment, and operation of Lam's Spares B2B global call center capability in Malaysia, responsible for establishing infrastructure, processes, analytics, and leading a local customer service team.

Requirements

Experience: 15+ years

Education: BACHELOR

Required

B2B call center operationsBusiness process changeCall center infrastructure deploymentEnterprise call center platformsGlobal supply chain operationsInventory PlanningLabor managementLeadership in high-tech or capital equipment environmentLeading multi-disciplinary functional teamsMatrix organization navigationOrder FulfillmentPredictive AnalyticsProcess StandardizationProcurementSpares operationsStakeholder ManagementStrategic Sourcing

Preferred

Digital transformation programs in customer or service operationsManaging global organizationsMaster's degree in related fieldMultilingual or non-English service environmentsShared services or global capability centers

Sr. Mgr, Customer Service

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