Product Support Engineer 4

Lam Research · Austin, TX, US

Regional Product Support Engineer providing technical support for complex electro-mechanical equipment, computer systems, software, and networked systems. Role involves troubleshooting, diagnosing, and mentoring field engineers while supporting Lam's customer base.

Requirements

Experience: 3+ years

Education: PHD

Required

Basic technical troubleshootingComputer applications (data analysis tools, word processing, spreadsheet, and presentation software)Customer communication and technical problem resolutionElectrical schematics reading and interpretationEscalation managementMentoring and coachingRoot-Cause Analysis

Preferred

Control Works SW structure troubleshootingDirectory structure troubleshootingICCKESCOSCBATool Platform SW Package

Product Support Engineer 4

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