Job Description
Advantest is growing their global support team for its Automated Silicon Validation customers. You will support major semiconductor customers of SiConic solutions. Beyond proven soft-skills this role entails applying well-developed skills around chip bring-up and post silicon validation test development, debug and characterization. You will be part of a global team of SiConic engineers in support centers as well as at customer sites.
Your duties
General:
- Support the roll-out of the new SiConic solution that is based on V93000 technology to customers in your region and also world-wide customer base
- As a member of the Support Center team, you will consult customers & account teams across your region on the implementation of the SiConic test solution at various customer teams spanning from Silicon Validation (SV), Design Validation(DV), Design-for-Test (DFT) to Test engineering (TE)
- Share knowledge, technologies, and experience with colleagues and customers
- Collaborate with colleagues, partners and customers on worldwide projects
- Train customer engineers on operation of the SiConic solutions
- Delivery of customer application trainings and technical workshops on Advantest SiConic
Support tasks:
- Perform installation, integration, maintenance and update of SiConic SW & HW in your region
- Troubleshooting, diagnose and repair SiConic solution
- Provide remote or onsite support of (Beta) Customers
- Ensure product functionality according to the specifications by assisting customers validating newly designed state-of-the-art semiconductors
- Customer Collaboration: Work closely with customer engineers to apply best practices and achieve task closure strategies
- Work with world-wide support team to solve engineering problems for customers
- Develop and debug SiConic test flows for high-tech semiconductor devices
- Escalation Management by timely raising substantial tickets, evaluating criticality and managing customer expectations
- Establishing an effective feedback channel to the various customer issues
Feedback:
- Identify and define emerging engineering test requirements in silicon validation departments following leading edge industry chip bring-ups
- Collect, evaluate and provide customer requirements for consideration in product improvements and new product developments
- Observing the product quality and liaising with departments locally & overseas.
Team up with R&D and the product definition team identifying & evaluating any gaps in the existing SiConic solution versus customer specific utilization
Must have:
- University degree in Electronic Engineering (Bachelor’s or Master’s) or equivalent related knowledge
- Fluent in English (mandatory)
- Proactive, self-motivated, and able to work independently
- >5 years’ relevant experience in semiconductor business
- Proficient in digital verification, validation or ATE (Automatic Test Equipment) testing techniques
- Basic knowledge of measurement techniques for electronic components (analog and digital)
- Experience with C/C++, Java, and scripting languages (Perl/Python)
- Knowledge in Windows, Microsoft Office, UNIX and Redhat/Ubuntu operating system
- Willingness to acquire new product knowledge in the field of ATE and chip design
- Distinguished customer facing skills with a pronounced support attitude and solution-oriented mindset
- Strong communication and presentation skills
- Ability and motivation to work in cross-functional project teams in a global environment/good team player
- Flexible for regional travel (up to 20%)
Preferred / optional:
- ASIC bringup/debug experience
- Experience with FPGA or other prototyping platforms
- Knowledgeable on JTAG procedures preferably with Lauterbach
- Working knowledge of HSIO interfaces like PCIe and USB