Field Service Engineer (Spector)

About Veeco
You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us. 
 

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.
 

We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.

OVERVIEW

Veeco plans to increase Spector® Ion Beam Deposition (IBD) capacity approximately tenfold by early 2027 to meet more than $250 million in equipment orders from manufacturers building the optical interconnects that power AI data centers worldwide. Every one of those systems needs to be installed, qualified, and kept running at the customer's expected performance level — and that is your job.

As a Field Service Engineer II, you will be Veeco's technical presence at customer sites, responsible for the installation, calibration, preventive maintenance, troubleshooting, and repair of Spector IBD and related ion beam systems. These are precision vacuum platforms with ion sources, optical monitoring systems, cryogenic and turbo-molecular pumps, and sophisticated process control software — not simple tools. You will diagnose problems, implement fixes, and bring systems back to production readiness, often while the customer's manufacturing team is waiting for the answer. When you are on site, you are Veeco.

This role is built for an engineer with at least 2 years of field service or equipment support experience who works well independently, makes sound technical decisions without needing someone on the phone, and understands that the customer relationship is built one service call at a time. Veeco's rapidly expanding Spector IBD installed base means more systems at more customer sites — which means more opportunity for you to grow technically and professionally as the field team scales.

RESPONSIBILITIES

• Install, upgrade, calibrate, and qualify Spector IBD and related ion beam systems at customer sites, bringing each system from delivery through acceptance testing — ensuring it meets Veeco's performance specifications and the customer's production requirements before you leave.
• Diagnose and resolve complex equipment failures across mechanical, electrical, vacuum, and software subsystems — applying structured troubleshooting to isolate root causes and implement corrective actions that restore production, not just mask symptoms.
• Perform scheduled preventive maintenance on installed systems, following Veeco's PM protocols and documenting system condition, component wear, and any emerging issues — so that unplanned downtime stays the exception, not the pattern.
• Serve as the on-site technical lead for your assigned customers, managing field activities, communicating status clearly to both the customer and Veeco's internal teams, and making real-time decisions about repair priorities when multiple issues compete for attention.
• Document every service event thoroughly — including tool actions, diagnostic findings, root cause analyses, parts consumed, and recommendations — in field service reports that give Veeco's engineering and service teams the data they need to improve system reliability across the installed base.
• Build and maintain trusted relationships with customer engineering and maintenance teams, becoming the person they call first because you are reliable, technically credible, and responsive — not because you are contractually required to answer.
• Provide technical guidance to customer technicians and less experienced field service engineers, sharing system knowledge and troubleshooting approaches that raise the overall capability of everyone working on these systems.

QUALIFICATIONS

• Bachelor's degree in Engineering, Engineering Technology, or a related technical discipline. Equivalent combinations of education and hands-on experience will be considered — including military technical training, which is valued.
• Minimum of 2 years of field service, equipment support, or technical maintenance experience on complex electromechanical or vacuum-based systems.
• Ability to meet the physical demands of the role: lifting and carrying up to 50 lbs, standing or working in confined spaces for extended periods, and safely using standard hand tools and diagnostic equipment.

KNOWLEDGE, SKILLS, AND ABILITIES

• Vacuum systems expertise: Experience with vacuum subsystems including turbo-molecular pumps, dry mechanical pumps, cryogenic pumps, residual gas analyzers (RGAs), and helium leak detectors. You understand vacuum system behavior well enough to diagnose leaks, pump failures, and pressure anomalies without relying solely on error codes.
• Electromechanical troubleshooting: Working expertise across electronics, mechanical assemblies, pneumatics, and computer-controlled systems — applied to diagnosing and repairing equipment in the field where you often cannot reproduce the failure on a bench.
• System integration and root cause analysis: Proven ability to troubleshoot across subsystem boundaries — understanding how a vacuum issue can present as a process problem, or how a software fault can mask a mechanical failure — and trace issues to their actual root cause.
• Cleanroom and semiconductor safety awareness: Working knowledge of semiconductor industry safety requirements, cleanroom protocols, and customer site security procedures. You follow these without reminders because you understand why they exist.
• Customer communication: Able to explain technical issues, repair timelines, and system status clearly to customer engineers, maintenance managers, and operations leaders — adjusting your language based on your audience's technical depth without losing accuracy.
• Independent prioritization: Able to assess competing service demands, evaluate customer impact, and decide which issue to address first — without waiting for someone to tell you. At Level II, you are expected to manage your own workload and escalate appropriately, not reactively.
• Documentation discipline: Consistently produces accurate, complete field service reports — because you understand that your documentation is the data Veeco uses to improve system reliability, plan spare parts inventory, and support the next engineer who works on that tool.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) for reporting, communication, and data tracking.

Salary and Benefits
The expected salary range for this position is he expected salary range for this position is $29-$37/hr, plus a bonus opportunity., plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

Other benefits include:

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.