Field Application Engineer (GCS)

Teradyne · Songpa-gu, Seoul, KR

Last updated Jul 18, 2026 · View original posting

Field Application Engineer to support customer escalations, field team training, and upskilling initiatives in the ATE test industry.

Full Description

Organization & Role

The Global Customer Services (GCS) team is seeking a Field Application Engineer to support our pioneer upskilling initiatives work and to lead field escalation support on key customer accounts while driving capability upskilling across frontline field teams. This role sits at the intersection of frontline field team support and SEG team as well as internal escalation support team, ensuring fast issue resolution and long-term knowledge growth. You will act as a technical escalation focal point while building structured learning systems that enhance field readiness, troubleshooting depth, and operational excellence.

Key Responsibilities

Serve as technical escalation lead for critical issues across various VIP accounts
Support root cause analysis and drive timely, structured issue resolution together with the frontline field team
Develop and deliver scenario-based and experience-based training derived from real escalation cases
Build and standardize troubleshooting guides, knowledge assets, and best practices
Analyze escalation trends to drive continuous improvement and preventive actions
Collaborate with global stakeholders to ensure consistent and high-quality field support

All About You 

We seek individuals who share our passion and determination to strive to improve and empowers field teams through innovative and continuously evolving upskilling strategies.

Requirements

Degree in Electrical/Electronic Engineering, Computer Engineering, or related field
Experience in ATE test industry for more than 5 years or strong engineering experience in direct customer support
Strong knowledge of test flows, debugging, and system-level troubleshooting
Analytical skills with exposure to data tools (e.g., JMP, Python, SQL, visualization tools) will be considered added advantage
Strong ability to work independently
Experience in training, coaching, or knowledge development is an advantage
Willing to travel within and out of the country

#LI-JP2

Requirements

Experience: 5+ years

Education: BACHELOR

Required

ATE (Automatic Test Equipment) industry experienceComponent-level troubleshootingDebug capabilitiesTest flows

Preferred

Data Visualization ToolsJMPMentoring and coachingPythonSQLTeachingTraining experience