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Lead Customer Service Engineer

Teradyne · Tokyo, JP

Lead Customer Service Engineer providing post-sales field service and technical support for collaborative robots (cobots) in Japan, including onsite service solutions, troubleshooting, and technical training for distributors and end users.

Requirements

Experience: 5+ years

Education: BACHELOR

Required

AIAutomation workflowsBasic technical troubleshootingEnglish proficiency (writing, speaking, reading)Japanese fluencyOn-site customer supportOnsite field supportTraining experience

Preferred

C++Experience at a U.S. multinational companyJAVAPythonSalesforce (SFDC)Semi-equipment knowledge

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