Engineer I, Field Service

ASM International · China > Shanghai

Last updated Jul 18, 2026 · View original posting

Technical support and installation role at ASM focused on maintaining tool uptime, managing hardware issues, and developing customer relationships in the semiconductor equipment industry.

Full Description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

JOB RESPONSIBILITIES

Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
Drive and manage new product installs and subsequent hardware development.
Projects manage new evaluations and ensure the success of the project.
Additional assigned tasks when necessary.
Business travel is required when necessary.

REQUIREMENTS

Bachelor’s degree in Engineering discipline
Proven success in building collaborative partnerships with customers and internal stakeholders
Ability to work in a team environment with tight deadlines and multiple priorities
English language fluency is required as you will be working with international clients and customers

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

Requirements

Experience: 0+ years

Education: BACHELOR

Required

English proficiency (writing, speaking, reading)

Preferred

Team environment collaboration