Product Support Manager

KLA · Milpitas, CA

Product Service Manager for KLA product families, responsible for customer experience, cost of service, fleet availability, and field readiness across the install-base lifetime of semiconductor capital equipment.

Requirements

Experience: 8+ years

Education: BACHELOR

Required

customer escalation ownershipcustomer-facing experience with top-tier semiconductor fabsfinancial fluency (CoS, P&L, OT/labor categorization, headcount planning)influence-without-authority leadershipPeople management experiencesemiconductor capital equipment service, engineering, or operations experience

Preferred

Agent-based systemsCLLM-based copilotsMaster's degree in Engineering, Statistics, Reliability, or related fieldPower BIPythonserver or data-system product experienceSnowflakeSQLStreamlitVectorizationWafer-handler product experience

Product Support Manager

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