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Technical Support Manager (Central Technical Function)

KLA · Hsinchu, Taiwan

Lead global operational health of two technology domains including case management, escalation governance, TSE utilization, training and certification, supplier engagement, and field collaboration. Directly manage TSE bench in Asia.

Requirements

Experience: 6+ years

Education: BACHELOR

Required

L1-L4 escalation model managementMulti-region technical team leadershipSemiconductor capital equipment design and developmentTechnical CommunicationTechnical team hiring and certification

Preferred

AI-assisted troubleshootingEngineering-to-Service handoffsEnglish LanguageHandlersKoreanLoadportsPower BIProduct lifecycle managementPRTGServer productsSnowflake

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